The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda

Jamin, Aziean Binti (2025) The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda.

Abstract Purpose – This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess disability support and interventions within H&T organisations. Through the assessment, we identified gaps to recommend H&T scholars’ and practitioners’ knowledge of DI from new perspectives. Design/methodology/approach – An integrative review was conducted to examine the published evidence on DI in H&T organisations. This study used high-ranking H&T journals from the Scopus and Web of Science databases between 2001 and 2023. In total, 101 empirical papers met the criteria for the review analysis. Findings – DI focuses heavily on customer disabilities, with scant research on DI in H&T employment. The review emphasises the critical need for empirical research into the varied disability employment ecosystem within H&T organisations, focusing on social integration for inclusive workplaces. Originality/value – This study contributes to the H&T literature, which previously overlooked the disability context in diversity. The research offers strategies for creating inclusive environments in the H&T industry for disabled consumers and producers. Keywords Disability inclusion (DI), Employees with disabilities (EWDs), Tourists with disabilities (TWDs), Integrative review