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    <title>The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda</title>
    <ispublished>pub</ispublished>
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    <keywords>disability inclusion, employees with disabilities (EWDs), tourists with disabilities (TWDs), integrative review</keywords>
    <abstract>Abstract

Purpose – This paper reviews the literature on disability inclusion (DI) in supply and demand chains of
hospitality and tourism (H&amp;T) organisations. The purpose of this study is to assess disability support and
interventions within H&amp;T organisations. Through the assessment, we identified gaps to recommend H&amp;T
scholars’ and practitioners’ knowledge of DI from new perspectives.

Design/methodology/approach – An integrative review was conducted to examine the published evidence
on DI in H&amp;T organisations. This study used high-ranking H&amp;T journals from the Scopus and Web of Science
databases between 2001 and 2023. In total, 101 empirical papers met the criteria for the review analysis.

Findings – DI focuses heavily on customer disabilities, with scant research on DI in H&amp;T employment. The
review emphasises the critical need for empirical research into the varied disability employment ecosystem
within H&amp;T organisations, focusing on social integration for inclusive workplaces.

Originality/value – This study contributes to the H&amp;T literature, which previously overlooked the
disability context in diversity. The research offers strategies for creating inclusive environments in the H&amp;T
industry for disabled consumers and producers.

Keywords Disability inclusion (DI), Employees with disabilities (EWDs), Tourists with disabilities (TWDs), Integrative review</abstract>
    <date>2025-03-31</date>
    <date_type>published</date_type>
    <publisher>Bournemouth University</publisher>
    <id_number>10.18746/bmth.data.00000439</id_number>
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    <contact_email>bordar@bournemouth.ac.uk</contact_email>
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      <role>Principal Investigator</role>
      <name>
        <family>Jamin</family>
        <given>Aziean Binti</given>
      </name>
      <id>s5404324@bournemouth.ac.uk</id>
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      <item>
        <title>The ecosystemof disability inclusion in hospitality and tourism organisations: an integrative review and research agenda</title>
        <res_type>pub</res_type>
        <id>DOI 10.1108/IJCHM-05-2023-0581</id>
        <url>https://www.emerald.com/insight/0959-6119.htm</url>
        <status>pub</status>
        <pub>Emerald Insight</pub>
      </item>
    </related_res_rich>
    <funders>
      <item>Ministry of Higher Education Malaysia</item>
      <item>Bournemouth University</item>
    </funders>
    <collection_method>A systematic literature review is used in theory-based, domain-based, method-based, metaanalytical and meta-systematic reviews (Paul et al., 2021). Elsbach and van Knippenberg (2020) proposed an integrative review (IR) as an alternative. IR synthesises literature and creates new perspectives on a topic or phenomenon (Post et al., 2020). It presents ideas founded in knowledge and identifies progress and significant gaps in the literature (Elsbach and van Knippenberg, 2020). The SPAR-4-SLR protocol was used to generate well-justified rationales following IR principles (Lim et al., 2022). It comprises three stages (assembling, arranging and assessing) and six sub-stages (identification, acquisition, organisation, purification, evaluation and reporting). 

At the assembling stage, we identified research questions and literature review domains to investigate DI discussions in H&amp;T journals published by April 2023. The inclusion criteria are the keyword disability in conjunction with a set of industry-related keywords: (TITLE-ABS-KEY (disab*) AND TITLE-ABS-KEY (hospitality OR tourism OR travel OR food*)). Relevant publications from 2001 to 2023 were collected from two major databases (Scopus and Web of Science) with enhanced data quality (Mariani and Baggio, 2022) and reputable peer-reviewed journals (Mehraliyev et al., 2022). This chronology illustrates the evolution of DI in H&amp;T organisations, emphasising the historical foundation and the current state of the research (Singh et al., 2023). In total, 6,098 peer-reviewed articles were collected during the assembling stage (1,229 Scopus and 4,868 Web of Science).</collection_method>
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      <date_from>2001</date_from>
      <date_to>2023-04</date_to>
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