Evaluating hotel resilience and disaster management of Hotels

Zhang, Yue (2020) Evaluating hotel resilience and disaster management of Hotels.

While the concept of hotel resilience has attracted some attention from researchers, few have considered the concept with the specific focus on the contribution of human factors to hotel resilience. The human agency plays a critically important role in effectively interpreting disasters and making preparedness to reduce negative disastrous impacts (Eiser et al 2012). Meanwhile, the organisational structure can underpin and influence human agency. The omission of human factors in relation to the study of hotel resilience is significant, especially in the context of the human-centred nature of hotel disaster management.